ServicesAutomation & AI

Your knowledge, your rules, your bot.

Turn your documents, policies and know-how into an assistant that answers in seconds, lives in WhatsApp, Teams or your website, and gets real work done, not just chat.

WhatsAppTeams & SlackTelegramTrained on your content
Running
24/7 monitored
7 daysto a working prototype
6channels, one bot
Your docsonly, no guessing
Humanhand-off built in
Live workflow · Bot conversation

How every message becomes a safe, accurate answer

Each reply passes through guardrails, your knowledge base and your business systems before it reaches the user.

Bot conversation
Running
WhatsApp messageTrigger
GuardrailsTopic + PII checks
Retrieve knowledgeRAG
AnswerLLM, your toneClaude
Needs action?Filter
Create ticketHelpdesk
Update CRMHubSpot
Reply to userWhatsApp
Log analyticsData table
1
User messageWhatsApp, web, Teams
2
GuardrailsTopic limits and PII checks
3
RetrieveRAG over your documents
4
AnswerClaude / Gemini, your tone
5
Take actionBook, ticket, update CRM
6
LearnAnalytics and evals
Bot conversation
What is your refund policy for opened items?
Opened items can be returned within 14 days if they are unused. I found this in your Returns Policy, section 2.
Can you start a return for order 4471?
Done. I created return ticket R-1182 and emailed you the label.
What it is

Purpose-built conversational and task-oriented bots

From a personal productivity assistant to a company-wide knowledge bot, configured to your content, tone and rules.

Bots trained on your own content
01

Trained on your knowledge

Documents, FAQs, policies and product data (RAG).

02

Task execution

Book, quote, look up, create tickets, update your CRM and send reports.

03

Every channel

Website, WhatsApp, Microsoft Teams, Slack, Telegram and SMS.

04

Brand voice and guardrails

Escalation to humans and conversation analytics.

05

Personal assistants

Inbox triage, research briefs, content drafting and scheduling.

06

Analytics and evals

See what people ask and keep improving accuracy.

Typical use cases

Where Custom Bots makes the difference

01

Website and WhatsApp assistant

Answer common questions, take bookings and hand over to a person when needed.

02

HR and IT helpdesk

Staff get instant answers on leave, policies and access requests inside Teams or Slack.

03

Sales assistant

Qualify enquiries, share the right brochure or price list and update your CRM.

04

Order and support bot

Check order status, create tickets and keep customers updated automatically.

An assistant for your team, inside Teams
An assistant for your team, inside Teams
See what your bot resolves, every week
See what your bot resolves, every week
Modern stack

Tools and standards we use

We choose what fits your risk and budget rather than locking you into one vendor.

WhatsApp BusinessCustomer chat on the most-used app
TelegramFast bots and personal assistants
Microsoft TeamsInternal helpdesk bots
SlackTeam assistants and alerts
ClaudeAccurate long-context assistants
GeminiTool-calling chat models
Pinecone & QdrantVector search for knowledge
n8nConnects the bot to your tools
WhatsApp BusinessCustomer chat on the most-used app
TelegramFast bots and personal assistants
Microsoft TeamsInternal helpdesk bots
SlackTeam assistants and alerts
ClaudeAccurate long-context assistants
GeminiTool-calling chat models
Pinecone & QdrantVector search for knowledge
n8nConnects the bot to your tools
Pricing

Choose the plan that fits

Each plan has a one-time setup fee and a monthly subscription covering hosting, monitoring, updates and support. Pay annually and get 2 months free.

Individual / Professional

Sole traders, consultants and small teams

Setup (one-time)A$490
MonthlyA$49/mo
  • 1 bot, up to 50 pages of knowledge
  • 1 channel (web or WhatsApp)
  • 1,000 conversations a month
  • Basic analytics, email support
Get started
Most popular

Business

SMEs and growing teams

Setup (one-time)A$7,900
MonthlyA$790/mo
  • Up to 3 bots, 10,000 documents
  • Web plus 2 channels
  • CRM and helpdesk integrations
  • Topic limits and escalation
  • 99.9% uptime, 4-hr response
Book a consultation

Enterprise

Large, multi-team or regulated organisations

Setup (one-time)from A$45,000
Monthlyfrom A$4,800/mo
  • Unlimited bots with a bot factory
  • Enterprise search, SSO-aware
  • Telephony and mobile app SDK
  • Red-teaming, audit logs, AI governance hooks
  • Named TAM, 99.95% uptime
Request a scoped quote

All prices in AUD and exclude GST. Enterprise is “from” pricing; a scoped quote follows discovery. Third-party licences are billed at cost plus handling. Minimum term 12 months for monthly subscriptions.

What you get

Clear deliverables, no surprises

  • Content audit and bot scope
  • Bot trained on your documents and tone
  • Channel setup (WhatsApp, Teams, Slack, web)
  • Guardrails and human handoff
  • Analytics on what the bot resolves
  • Content update process for your team
Typical timeline

From kick-off to live

Week 1Collect content and define scope
Week 2Prototype bot ready to test
Week 3Tune answers and add channels
Week 4Launch and measure

Timelines depend on scope and access to your systems. Your fixed-scope plan confirms exact dates.

Who it is for

Built for the people who own the problem

Ideal buyer

Individuals and teams drowning in repeat questions, and HR, IT and support leaders.

Questions we start with

  • What questions are asked repeatedly?
  • Where does the answer live today?
  • What should the bot never say or do?

Results we measure

  • Deflection rate
  • First-response time
  • Answer accuracy (eval score)
  • Hours saved
  • CSAT
How we work

From first call to running in production

01

Free consultation

We listen, review your context and agree the goals. No obligation.

02

Tailored proposal

A clear scope, plan and price you can take to your team.

03

Build and test

We deliver in short cycles with your team in the loop.

04

Launch and run

Go live, monitor, and keep improving under your SLA.

Common questions

Can the bot answer only from my own content?

Yes. Bots are trained on your documents, FAQs, policies and product data, with topic limits and escalation to a human when needed.

Which channels can it run on?

Your website, WhatsApp, Microsoft Teams, Slack, Telegram and SMS, depending on the plan.

Can a bot do things, not just answer questions?

Yes. Task actions include bookings, forms, email, ticket creation and CRM updates.

How fast can I see a working bot?

Describe your bot and we will prototype it in 7 days.

Ready to put your knowledge to work in a bot?

Book a free consultation. No obligation, response within 24 hours.

  • Free situation and requirements analysis
  • Fixed-scope plan and transparent pricing
  • Reply from a real person within 24 hours

Quick enquiry

Or use the full form below. We never share your details.

Talk to us about Custom Bots

  • Non-binding initial consultation
  • Free situation and requirements analysis
  • Response within 24 hours
Zoya Khan, Head of Strategy & Sales
Zoya KhanHead of Strategy & Sales

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