ServicesAutomation & AI

Never miss a call. Never lose a lead.

It is 9:47pm, a customer calls, and a warm, natural voice picks up on the first ring, understands the request, books the appointment and updates your CRM before you have closed your laptop.

ElevenLabs voicesRetell AI agentsTwilio telephonyLive CRM sync
Running
24/7 monitored
< 1 secto pick up, day or night
24/7answering
60 secspeed-to-lead
AUaccents and languages
What it is

A conversational voice AI for inbound, outbound and support

It handles inbound calls, makes outbound qualification calls and supports customers, with warm hand-off to humans and every call logged to your CRM.

Natural voice that answers every call
01

Inbound AI receptionist

Greeting, FAQs, triage, booking and message-taking.

02

Outbound qualification

Follow up web leads in under a minute, confirm appointments and reactivate cold leads.

03

Support operations

Order status, policy answers, ticket creation and escalation.

04

Natural, low-latency voice

Australian accents and multilingual options.

05

CRM and calendar sync

Transcripts, summaries, sentiment and QA scoring.

06

Compliance by design

Recording disclosure, consent capture, Do Not Call Register checks and opt-out handling.

Live workflow · Call handling

What happens in the 3 seconds after your phone rings

Every call runs through an automated pipeline. Each step lights up as it executes.

Call handling
Running
Inbound callTwilio number
Speech to textDeepgram
AI reasoningLLM + knowledge
Check calendarCal.com
Book slotCalendar API
Speak replyElevenLabs
Log to CRMHubSpot
SMS confirmationTwilio
Email summaryGmail
1
Inbound callTwilio / SIP number
2
Speech to textDeepgram streaming
3
AI reasoningLLM plus your knowledge
4
Natural voiceElevenLabs / Retell
5
Books the slotGoogle / Cal.com
6
Logs to CRMHubSpot / GoHighLevel
Live call · AI receptionist
Thanks for calling, this is Mia. How can I help today?
Hi, I would like to book a check-up for Thursday.
Sure. I have 10:30am or 2:15pm on Thursday. Which suits you?
2:15 please.
Done. You are booked for 2:15pm Thursday. I have sent a text confirmation and updated your record.
Every call logged straight to your CRM
Every call logged straight to your CRM
The same assistant on WhatsApp and chat
The same assistant on WhatsApp and chat
Typical use cases

Where Voice AI Agents makes the difference

01

Answer every call

A natural voice picks up on the first ring, qualifies the caller and books the right slot.

02

After-hours coverage

Never lose an enquiry at night or on weekends, with a summary waiting each morning.

03

Appointment reminders

Outbound confirmations and reschedules that cut no-shows without staff time.

04

Lead qualification

Ask your screening questions, score the caller and send hot leads to your team instantly.

Who it is for

Built for the people who own the problem

Ideal buyer

Practices, trades, property, finance and service businesses missing after-hours calls, and sales teams with slow lead follow-up.

Questions we start with

  • What percentage of calls go unanswered?
  • What does a missed lead cost you?
  • Which questions do you answer 50 times a week?

Results we measure

  • Answer and containment rate
  • Speed-to-lead
  • Bookings per 100 calls
  • Cost per handled call
  • CSAT
Modern stack

Tools and standards we use

We choose what fits your risk and budget rather than locking you into one vendor.

ElevenLabsRealistic, multilingual voices
Retell AIPhone voice agents
VapiVoice agent orchestration
TwilioPhone numbers, SIP and SMS
DeepgramFast speech-to-text
Cal.comScheduling and booking
HubSpotCRM logging and deals
n8nAutomation behind every call
What you get

Clear deliverables, no surprises

  • Call flows and scripts in your brand voice
  • Voice, telephony and calendar setup
  • CRM sync and call summaries
  • Escalation to a human when needed
  • Call analytics and transcripts
  • Testing with real call scenarios
Typical timeline

From kick-off to live

Week 1Call flows, voice and knowledge base
Week 2Telephony, calendar and CRM connections
Week 3Test calls and tuning
Week 4Go live with monitoring

Timelines depend on scope and access to your systems. Your fixed-scope plan confirms exact dates.

Pricing

Choose the plan that fits

Each plan has a one-time setup fee and a monthly subscription covering hosting, monitoring, updates and support. Pay annually and get 2 months free.

Individual / Professional

Sole traders, consultants and small teams

Setup (one-time)A$990
MonthlyA$149/mo
  • 300 call minutes included
  • Inbound AI receptionist
  • 1 language
  • Transcript by email
Get started
Most popular

Business

SMEs and growing teams

Setup (one-time)A$9,900
MonthlyA$1,490/mo
  • 5,000 minutes, 5 concurrent calls
  • 2 agents (reception, qualification)
  • CRM, calendar and helpdesk integrations
  • Warm transfer, call recording and QA
  • 99.9% uptime, 4-hr response
Book a consultation

Enterprise

Large, multi-team or regulated organisations

Setup (one-time)from A$55,000
Monthlyfrom A$8,500/mo
  • Volume-tiered minutes, 100+ concurrent calls
  • Multi-agent, multi-department
  • CCaaS integrations (Genesys, NICE, Five9, Teams)
  • Audit trails and data residency
  • Named TAM, 99.95% uptime
Request a scoped quote

All prices in AUD and exclude GST. Enterprise is “from” pricing; a scoped quote follows discovery. Third-party licences are billed at cost plus handling. Minimum term 12 months for monthly subscriptions.

Common questions

Can the voice agent transfer a call to a person?

Yes. Business plans include warm transfer, with context hand-off on higher plans and skills-based routing on Enterprise.

Does it connect to my CRM and calendar?

Yes. Calls are logged to your CRM with transcripts and summaries, and bookings sync with your calendar on Professional plans and above.

How does it handle compliance for outbound calls?

Compliance is built in: call-recording disclosure, consent capture, Do Not Call Register checks for outbound calls and opt-out handling.

Can I hear it before I commit?

Yes. Book a call and we will arrange a live demo trained on your business.

How we work

From first call to running in production

01

Free consultation

We listen, review your context and agree the goals. No obligation.

02

Tailored proposal

A clear scope, plan and price you can take to your team.

03

Build and test

We deliver in short cycles with your team in the loop.

04

Launch and run

Go live, monitor, and keep improving under your SLA.

Ready to answer every call, day or night?

Book a free consultation. No obligation, response within 24 hours.

  • Free situation and requirements analysis
  • Fixed-scope plan and transparent pricing
  • Reply from a real person within 24 hours

Quick enquiry

Or use the full form below. We never share your details.

Talk to us about Voice AI Agents

  • Non-binding initial consultation
  • Free situation and requirements analysis
  • Response within 24 hours
Zoya Khan, Head of Strategy & Sales
Zoya KhanHead of Strategy & Sales

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